Complaints Procedure

We'd rather know if something's gone wrong so we can put it right. Here's how to raise a concern.

How to complain

Email info@kingsdrivingcentre.co.uk or call 020 3143 1718 with your name, booking details, and what happened. You're welcome to put it in writing if you prefer a record.

What happens next

1. We'll acknowledge your complaint within 3 working days.
2. We'll look into what happened, which may include speaking with your instructor.
3. We aim to give you a full response within 14 days. If it's going to take longer, we'll tell you why and when to expect one.

If you're not satisfied

If you feel your complaint hasn't been resolved, you can raise a general consumer dispute with Citizens Advice. For concerns specifically about an instructor's conduct as a DVSA Approved Driving Instructor, you can also contact the DVSA directly.